Privacy Policy

Hallett Cove Smiles respects your privacy. This policy explains what information our website collects, why we collect it, and which services help us handle it. We follow the Australian Privacy Principles in the Privacy Act 1988.

Who we are

Hallett Cove Smiles, TA4/246 Lonsdale Rd, Hallett Cove SA 5158. Phone 08 8387 1733, email [email protected].

Information you give us

• Callback requests. When you ask us to call you back, we collect your name, phone number, what you'd like to talk about and the best time to call. The form is delivered to our practice email by Web3Forms, a form delivery service. We use these details only to contact you about your enquiry.
• Online booking. You can request an appointment in the booking form on our website or on the booking page run by Principle, our practice management system. Either way, the details you enter (your name, mobile, email and date of birth, and the patient’s name and date of birth if you book for someone else) go straight into our patient records in Principle so we can confirm your appointment. Our booking form uses Cloudflare Turnstile to check that bookings come from people, not automated spam. It looks at technical information about your browser and device, not the details you type.
• Phone calls and emails. If you call or email us, we keep the details you give us so we can help you.

Your dental and health records are handled under the Privacy Act 1988 and the health record rules that apply to dental practices. To find out more, or to see or correct your records, please ask our team.

Cookies and website analytics

Our website uses cookies and similar technology to understand how people use it and whether our advertising works. We use:

• Google Analytics to count visits and see which pages are useful. It records things like the pages you view, how you found us, your approximate location (city level) and the type of device you use.
• Google Ads conversion tracking to see whether someone who clicked one of our ads went on to call us, send a callback request or request a booking. We don't send your name, phone number, email or treatment details to Google.
• Google Tag Manager, which loads these tools on our pages.
• Microsoft Clarity to see, through recordings and heatmaps, how visitors move around our pages so we can make the site easier to use. Page text and anything you type are masked, so recordings don't show what you enter, including in our booking form. We don't use Clarity on Principle’s booking page.

Google explains how it uses this information in How Google uses information from sites or apps that use our services. Microsoft explains its handling in the Microsoft Privacy Statement.

Your choices

• You can block or delete cookies in your browser settings. The website still works without them.
• Google offers a browser add-on to opt out of Google Analytics.
• You can control the ads Google shows you in My Ad Center.

Who we share information with

We don't sell your personal information. We share it only with the service providers named in this policy, who handle it on our behalf, or when the law requires it. Some of these providers store information outside Australia, including in the United States.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you by contacting us. If you're concerned about how we've handled your information, please tell us first so we can put it right. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Last updated: 30 October 2026.